Floor & Decor

Huda Alalami

a month ago

I had a wonderful experience at the store. Everyone was so nice, helpful, and very informative. Jimmy was very patient and took his time with us as first-time homeowners, explaining everything in detail. The rest of the staff, including Angela, Edgar, and Juan were also very helpful and easy to work with. I had the pleasure of buying from here.

Omid Manoochehri

6 months ago

Very disappointed with the quality from Floor & Decor. The flooring boards were full of black marks and defects that were not shown in the sample. When I contacted customer service, their response was basically “it is what it is.” Not acceptable for such an expensive purchase.

iris goshen

2 months ago

Our associate Logan came up to us right away. He was very friendly, very helpful and I would refer anybody to go talk to him if they're interested in flooring very knowledgeable. Also, we would come back and definitely ask for him.

Emily Kowalewicz

4 months ago

I love this store! I found everything I needed to renovate my bathrooms. They have a huge selection, and many beautiful tile and flooring options. The staff was helpful, and the shopping experience was easy and enjoyable. I will definitely come back for future projects.

Cesar Tello

3 months ago

Absolutely terrible experience at Home Decor in Woodland Hills today. I went in to buy a tile cutter and the item was locked in a cage. I asked FOUR different employees for help while standing there waiting. The Pro Service department was literally right across from the tile cutters and multiple workers saw me standing there. One slimmer employee with a beard acted like he was going to help, then walked around me and went over to Nelly instead of actually assisting me. It honestly felt like they were more focused on flirting and talking to each other than helping customers. Nelly kept peeking her head around the Pro Service area watching me wait and still chose not to help. I stood there for around 10 minutes waiting just to get someone to unlock a simple item. The only reason I finally got helped was because a very nice manager happened to walk by and stepped in. To make things worse, when Nelly finally rang me up she was rude the entire time. Instead of handing me the receipt professionally, she just told me “grab your receipt” while it printed out. No customer service, no apology, nothing. The manager was the only good part of the entire experience. Everyone else acted annoyed that they had to do their job. Definitely one of the worst customer service experiences I’ve had in a long time.