Lowe's

Sasan Rabbani

a month ago

I wanted to take a moment to recognize Diane at Lowe's Topanga in West Hills for her consistently outstanding customer service. Over the past several visits, Diane has helped me with a variety of transactions, including renting and returning a vehicle, as well as multiple purchases and returns. Every single time, she has been professional, knowledgeable, patient, and genuinely helpful. After the third or fourth time she assisted me, I realized her level of service was far beyond what I normally experience, and I felt compelled to write this review. No matter how busy things were, she always took the time to help, answer questions, and make sure everything was handled correctly and efficiently. Employees like Diane make a real difference in the customer experience. Her positive attitude, attention to detail, and commitment to helping customers are truly appreciated. Lowe's is fortunate to have someone like her on the team. Thank you, Diane, for your excellent service and for consistently going above and beyond.

Argin T

2 weeks ago

I’m really disappointed with this store. This isn’t the first time they’ve canceled an order I placed while an item was on sale, and they never explain why. It’s frustrating to find a good deal, place the order and then get an email saying it’s been canceled with no real reason. If an item is advertised and available for purchase, the company should honor the order instead of canceling it after the fact. This has happened to me more than once, and it’s made me lose confidence in shopping with Lowe’s. I expected much better customer service.

Caroline

3 months ago

I had a great experience at Lowe’s thanks to Chris Sobalvarro in Millwork. He took the time to help us brainstorm different window safety options and was incredibly patient, knowledgeable, and friendly throughout the process. He didn’t rush us and made sure we understood our choices, which we really appreciated. It’s clear he genuinely cares about helping customers find the right solutions. Excellent customer service!

Alonso Reyes

11 months ago

Not sure what happened here the tool looks used but I’m not sure maybe it just got beat up or something. I call the store to see what are my options But the guy who answered the phone was like mad like if this was my fault. I was just trying to exchange this horrible mess for something good I guess I’ll keep it’s not the first time I’ve been scammed out of my money.

Mia Smith

3 weeks ago

Absolutely unacceptable customer service. I waited an unreasonable amount of time and not a single staff member seemed interested in helping. Employees appeared indifferent and lacked any sense of urgency or concern for customers. Being ignored while waiting is frustrating and unprofessional. Customer service should be a priority, and this experience completely missed the mark.