The Global Ambassador

Maya Queen

a month ago

I had a very disappointing experience at Glowbal Ambassador last night. My friend had a prepaid reservation for her birthday, and we arrived around 11:00 PM to join her and celebrate. At the front door, the hostess, Whitney, was the person who would not let me in. She told me that my friend’s table was full. However, my friend came to the entrance and explained that the table was not full and that there were empty seats. She even offered for Whitney to come and see the table herself. Despite this, Whitney still refused to let me in. Whitney also mentioned that they don't let people in after 11:30 PM, but we arrived around 11:00 PM, so we were still within the stated time. This was my first time ever having an experience like this, and honestly, it made me feel embarrassed, unwelcome, and very disappointed. I was only there to celebrate my friend's birthday, and I don't understand why I was treated this way when there was clearly space at the table. I cannot say for certain what Whitney's reason was for refusing me entry, but the way I was treated made me feel that my skin color may have played a role, and that is a very upsetting feeling to leave with. My friend was also extremely disappointed by the situation and even said that she regretted making her birthday reservation at this venue. I hope management takes this situation seriously and looks into what happened, especially how guests are treated at the front entrance. No one should feel unwelcome or embarrassed when they are simply trying to celebrate a friend's birthday. Unfortunately, what should have been a happy and memorable birthday celebration turned into a very upsetting experience.

Austin S.

a month ago

We had an absolutely incredible stay at The Global Ambassador for our anniversary, and the hotel went above and beyond to make it feel truly special. From the moment we arrived, every staff member we encountered was warm, welcoming, and genuinely made us feel so well cared for. The rooms are beautiful, with gorgeous high-end finishes, luxurious toiletries, and an incredibly comfortable bed. Everything feels thoughtfully designed and elevated without losing that welcoming feeling. The restaurants and bars have such a fun, energetic atmosphere, and there’s a real buzz throughout the property. But the true highlight for us was the spa. The amenities are some of the best I’ve ever experienced at a hotel spa, and it was the perfect place to relax and unwind. What really stood out was how special the entire team made our anniversary feel. It was the kind of stay that creates wonderful memories, and we’re already looking forward to coming back. Highly recommend The Global Ambassador!

Rae Rae

2 weeks ago

The Global Ambassador has a fantastic bar for happy hour. My friend and I dropped in and found open seats right at the bar immediately. The bartenders were incredibly attentive and kept the drinks coming. Just a heads up that as it gets a bit later, the space fills up fast and transitions into a much busier, energetic crowd with a party vibe. All together we had a great time. Thanks Global!

Tracy

a month ago

As a Phoenician, I’m familiar with Sam Fox and his beautifully curated restaurants. This is the second time I’ve stayed at the Global Ambassador and it always exceeds expectations. I stayed two nights with the local package which is a “must” if you live in the valley. My first night was in the Petite King suite overlooking the pool. The local package gets you a complimentary upgrade if it’s available. The rooms at this hotel are, unsurprisingly, as beautiful as all the Sam Fox establishments. The cozy beds, walk in closets, high-end products, robes/slippers, multiple lighting options and gorgeous decor. The rooms make you never want to leave. Because my first night was so great, I decided to book another night and I moved to a center Terrace suite (west facing) with a bathtub. It was also fantastic. I can’t write this review without talking about the food. The chips and dip from Le Ame and the Lobby bar are delicious! I also would recommend the burger and frites. The cinnamon roll croissant from Le Market… yum! Thea the rooftop restaurant has the best view in the Valley. Lastly, and probably the reason I keep coming back to this hotel (when I live 2 miles away) is the SERVICE! I worked in the hospitality industry for years and greatly appreciate good service. It’s the little things when you’re dining or staying at a hotel that make or break your experience. All of the employees at the Global Ambassador are friendly, helpful, attentive and anticipate your every need. Emily (front desk) and Shawn (valet manager) were so helpful when it came to me switching my room. They made the move seamless. Throughout my stay they both called me by my name “How is your stay Ms. Turner?” - remembering my name and all the details from previous conversations. It makes the hotel stay so much more comfortable and easy. I can’t say enough positive things about the service at this hotel. So, do yourself a favor and book a night or two at Global, or even just a spa service… you will not be disappointed! I’ll be back!

Top Notch Transportation

2 months ago

I’ve been coming to The Global Ambassador since the day they opened, both personally and as a place I regularly recommend to many of my clients, including private members of the hotel. I’ve also had the pleasure of personally driving Sam and his wife on and off for years, so I’ve been fortunate to experience The Global Ambassador from several different perspectives. The Lobby Bar has always been one of my favorite places to bring clients to enjoy the atmosphere, drinks, and overall scene. A huge part of what keeps us coming back is the incredible hospitality we receive from Ashley and Kennedi. Both Ashley and Kennedi are consistently professional, attentive, welcoming, and accommodating. They remember myself and my clients by first name, know what we like, and have a way of making everyone feel genuinely special and appreciated. My clients enjoy them so much that they specifically request Ashley or Kennedi whenever they’re working. I’ve been in the transportation business here in the Valley for over 18 years, and many of the clients I bring into The Global Ambassador are people I’ve personally taken care of for years. When they come into town, The Global Ambassador is one of the first places I recommend, and I always tell them to visit the Lobby Bar and ask for Ashley or Kennedi. I’ll continue coming back for the incredible food, beautiful atmosphere, great drinks, and first-class hospitality that make The Global Ambassador such a special place. But exceptional employees are what truly make a great hotel memorable, and Ashley and Kennedi are perfect examples of that. They don’t just take great care of me they consistently go above and beyond for my clients as well. That means a lot to me, and they will always be at the very top of my list. Thank you, Ashley and Kennedi, for always making us feel like family and providing such an outstanding experience every single time! ⭐️⭐️⭐️⭐️⭐️